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My Blog

If At First You Don't Succeed, Try And Try Again.

At Best In Show Grooming Salon, our goal is to have every client leave our store happy and completely satisfied with the groom their dog or cat received.  In fact, we want them to be more than satisfied, we want them to be so blown away, they become lifelong customers...coming back on a regular basis, and recommending Best In Show to others.
 
However, we know that doesn't always happen.  Being in the service industry, we''ve quickly learned that while we strive to please everyone, it is virtually impossible to make everyone happy every time. Why?  Here's a short list:
 
1) Sometimes groomers have bad days.  Yes, we've all been told to put our personal life aside when we walk through the door of our job, but let's face it, lack of sleep, a family illness, fighting with one's significant other, can impact the quality of one's work.  Groomers are no exception.
 
2) Sometimes dogs and cats have bad days.  They may be the cutest ball of fur to you, but put them in a room with strangers, grooming equipment, other dogs barking, the smell of other dogs and cats permeating the air, and your cuddly pet becomes a Tasmanian Devil. Every groomed a Tasmanian Devil?  It's NOT easy!
 
3) Miscommunication and misunderstanding.  You said "a light trim", we heard "half off". During the initial consultation, we try to be as thorough and clear as possible, however, describing the specifics of a hair cut for a dog or cat can be more challenging than some people realize.
 
4) Every groomer has a specific skill set.  There are very few, if any, groomers who are good at every breed cut and hair type.  Some groomers have exceptional scissoring skills and a keen eye, and can scissor the hell out of a Poodle.  However, ask this groomer to create a "cute, girly" look on a mixed breed, and the result is a boxy, boyish-looking dog.
 
The bottom line.  If you are not happy with the service and hair cut - whether here at Best In Show Grooming Salon, or anywhere else - speak up.  I like feedback - negative and positive.  Positive feedback means I'm on the right track; negative feedback means I have more work to do.  Nothing is more disheartening, from my perspective, than the customer who is unhappy, doesn't say anything, but never comes back.  I cannot improve myself, my business, my services, etc., unless I hear from YOU!   

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