Our goal is to thoroughly clean your pet, then give him the haircut you requested. However, there are several variables that may prevent us from achieving a 100% success rate. These include:

1) Hair condition - if your pet has mats, we may have to shave off all the hair. If the mats can be de-tangled, and your dog will tolerate the de-matting process, we will proceed for an additional charge (usually $10 to $30 additional). Keep in mind, aside from being an expensive option, de-matting can be painful and dangerous. De-matting tools have long sharp edges that are used to break up the hair knots. If the dog moves at the wrong moment, he may get cut. THE BEST WAY TO AVOID MATS IS TO COMB OUT YOUR DOG'S HAIR SEVERAL TIMES PER WEEK (See In Between Groomings below).

2) Behavior or temperament - some dogs are naturally jumpy and just can't stand still. Other dogs will tenaciously resist any attempts to trim their facial hair, trim their paws or cut their nails (this may be due to an inate fear of clippers, or due to a past injury). Under these circumstances, we will do the best we can, and when you pick up your dog, we will explain how he behaved and what we were, or were not, able to complete.